Global Medical Device Provider

The Challenge

• No secure way to remotely access medical devices deployed across NHS Wales

• Costly on-site engineer visits averaging £2,000 per call-out

• A 5-year project stalled due to previous supplier and architectural constraints

• Initial spend of £20,000 on a solution from the previous supplier that ultimately could not be delivered

Our customer, a global Medical Device provider, needed a reliable and secure method to remotely access their devices across NHS Wales. Without this capability, engineers were forced to travel on-site for every device update or issue - an expensive and inefficient model.

The situation was made more challenging by a legacy project that had been stalled for five years. A newly appointed project lead inherited a solution that had already cost £20,000 but could not progress, largely because the supplier insisted the deployment be hosted in their environment - a requirement they refused. Frustrated, they sought a partner that could offer a practical, compliant alternative to finally move the programme forward.

The Solution

Cloud Gateway provided a 10Mbps Site VPN connection to the HSCN, designed specifically to meet the customer’s security, compliance, and operational needs - without unnecessary architectural compromise.

Key aspects of the engagement:

• Delivered a dedicated Site VPN to HSCN enabling secure, remote connectivity

• Guided commercial negotiations and provided regular alignment sessions to ensure clarity and momentum

• Provided NHS-specific compliance guidance, reducing delays and ensuring all standards were met

• Delivered a pragmatic architecture that avoided the hosting constraints imposed by the previous supplier

The Impact

• Secure remote access to NHS Wales devices, eliminating costly engineer site visits

• A stalled programme successfully delivered in months instead of years

• A compliant, scalable solution that met NHS connectivity and security expectations

• A flexible, partnership-led approach that replaced a failed, overly rigid alternative

By focusing on clarity, speed, and real-world practicality, Cloud Gateway enabled the customer to finally unlock the remote connectivity required to support NHS Wales effectively, replacing years of frustration with a fast, compliant, operational solution.