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Health & Human Services Software Provider
Discover how an innovative HealthTech provider overcame critical connectivity challenges and transitioned to a scalable, cloud-first strategy with tailored networking solutions.
Empowering growth for the HealthTech sector
One of our customers, an innovative HealthTech solution provider, approached us during a critical period. Their previous supplier had unexpectedly gone out of business, leaving them in urgent need of secure, high-speed connectivity across 20 sites. With a mission to grow through acquisitions and improve their product offerings, they sought a trusted partner to deliver scalable network solutions and support a transition to a cloud-first approach. Here's how we helped them achieve their goals.
The challenge
The organisation faced multiple immediate and long-term challenges:
Urgent Connectivity Needs: After their supplier ceased operating, they required fast deployment of secure and reliable connectivity to maintain business continuity.
Complex Network Requirements: They needed multiple instances of Health & Social Care Network (HSCN) connectivity integrated into more than one AWS environment.
Rapid Growth Through Acquisitions: As a company driven by mergers and acquisitions, they were regularly onboarding new businesses and needed a flexible model to scale bandwidth, users, and cloud connections efficiently.
Transition to Cloud-First Strategy: Historically reliant on on-premises solutions, they sought to pivot toward a cloud-first architecture.
Internal Politics and Management Complexity: With network ownership challenges and evolving internal priorities, they required a partner capable of delivering bespoke solutions and managing it on their behalf.
The solution
We implemented a comprehensive networking solution tailored to their unique needs:
Fast, Secure Deployment: We rapidly established secure connectivity across 20 sites, with minimal disruption to their operations.
HSCN Connectivity with AWS Integration: We provided 20 bespoke HSCN IPs for inbound services, simplifying network management and ownership responsibilities while integrating multiple AWS environments. This architecture allowed the customer to route new acquisitions through the Cloud Gateway platform seamlessly.
Scalable Model for Growth: We collaborated with the customer to design a flexible network model that could easily scale to accommodate new users, sites, connections, and bandwidth changes. Adjustments can be made on demand, and within the term of their existing contract.
Cloud Migration Expertise: Our team enabled a shift toward a cloud-first strategy, leveraging AWS in the first instance, but with scope to connect to other cloud providers as and when required. This ensures they can explore and adopt the best solutions to suit each requirement.
Proactive Support and Strategy: Cloud Gateway provides ongoing guidance and updates via monthly meetings. Our Account Management team works closely with the customer to generate tailored proposals with clear cost breakdowns and asset states, ensuring transparency and alignment with their growth objectives.
The impact
Accelerated M&A Integration: In 2024 alone, our customer acquired three new businesses. With our model, they were able to onboard each acquisition quickly and painlessly, connecting them to the HSCN and integrating their data into AWS environments with ease.
Enhanced Scalability: The network's flexibility enables instant bandwidth and user adjustments, allowing seamless scaling without the need to renegotiate contracts or experience downtime.
Improved Operational Efficiency: The simplicity of our solutions reduces administrative overhead and enables rapid deployment of new services, often within the same or next day.
Cloud-First Enablement: Our architecture supports their transition to the cloud while maintaining the flexibility to explore other providers, future-proofing their IT investment and preventing supplier lock-in.
Cost and Management Ease: With a single, consistent contract, backed by SLA with clear pricing, the customer enjoys commercial simplicity and predictable budgeting.
Conclusion
Our partnership demonstrates the power of tailored, scalable networking solutions in enabling healthcare solution providers to grow rapidly and confidently. By addressing their immediate connectivity needs and supporting their long-term goals, we’ve established a foundation for success as they continue to expand and innovate. If you’re a healthcare provider looking to scale and modernise your IT infrastructure, contact us to learn how we can help.
Why did they choose Cloud Gateway?
Proven ability to deliver rapid, secure connectivity.
Expertise in managing complex network integrations and migrations.
Scalable, cloud-ready solutions aligned with their growth strategy.
Commitment to proactive support and an ongoing strategic partnership.
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