The Digital Key to Devolution

Author: Justin Day | CPO & Co-Founder

The key to successful devolution lies in getting the technology right. An example of this is the merger of NHS Digital and NHSX into NHS England which shows how centralising digital transformation can streamline services and improve outcomes – insights local councils can leverage to guide their own transformation efforts.

A cohesive digital approach

The unification of NHS digital services demonstrated the value of consolidating scattered systems, simplifying operations, and aligning digital efforts. This optimisation paves the way for smarter, more joined-up decision-making.

Taking this approach could unlock significant benefits for local councils. Centralising digital transformation across regions or even within individual councils, can reduce duplicate data entry, lower costs, and create more consistency in service delivery.

We can look to existing models for guidance. Exemplar authorities like the Greater Manchester Combined Authority demonstrate the benefits of unified digital transformation. Through automated processes and data-driven services these councils evidence how digital progress can improve outcomes for both residents and staff.

For the local authorities embarking on the transition from two-tier councils to single unitary authorities, an opportunity is arising to redefine service delivery. By collaborating, councils can share best practices, consolidate their technology estates, and adopt shared platforms that benefit multiple authorities. This starts with investing in the right network infrastructure, the foundation which helps organisations adapt and evolve.

Building a unified digital infrastructure

When choosing a network infrastructure that supports a smooth transition there are some key considerations. For example, by adopting a unified cloud strategy, councils can pool budgets to establish a cohesive cloud posture across a unitary authority. This approach allows them to use one or multiple Cloud Service Providers (CSPs) to manage services efficiently, reducing duplication and optimising resource allocation. Councils can negotiate better licensing agreements for cloud-based software like Office 365, cutting costs per user while ensuring scalability and reliability.

Additionally, restructuring Wide Area Networks (WANs) across merged councils ensures better bandwidth management, improved connectivity, and reduced costs through bulk pricing. Simplifying internet access by centralising connections into a hub further eliminates redundant links, lowers expenses, and frees up resources for high-capacity technologies such as high-speed fibre or 5G.

A unified data infrastructure offers another advantage, allowing councils to host services under one roof rather than maintaining separate sites. Integrating networks like the Health & Social Care Network (HSCN) and Public Services Network (PSN) also ensures secure and efficient access to national resources.

Cybersecurity is strengthened through consistent enforcement of encryption, multi-factor authentication, and network segmentation, improving data protection and response times in case of an attack. A standardised approach to remote access solutions, such as VPNs or Zero Trust Network Access (ZTNA), ensures secure and seamless hybrid working, with centralised management and adaptable controls to enhance security and reliability.

Smarter service delivery

The NHS’s digital transformation success highlights how technology can reshape public services, and councils have a similar opportunity. By pooling budgets, council tech teams can strengthen purchasing power, securing better deals on software, hardware, and services. This collaborative approach not only reduces costs but also streamlines maintenance and improves data sharing.

These steps don’t just save money, they create a new pathway for innovative public-facing services. Devolution isn’t just about power and policy, it’s a chance to forge a new approach and rethink how technology can deliver smarter, more efficient public services. With the right strategies and investments, local governments can transform this period of change into a lasting opportunity for progress.

Article first published by TechUK

Read our Ebook Local Council Devolution: Replacing the two-tier system for more insight on local government devolution.